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old and new |
| Immediate Purchase and Auction Items! |
Shipping DestinationsWe ship only to United States zip codes. This includes the 50 states, Washington, D.C., plus other official U.S. territories and destinations that have U.S. zip codes. These other areas are listed below, first by their two-digit zip code and then by a description of the area.
Shipping CostsThe buyer pays shipping, handling and insurance costs.The specific shipping costs for each item are stated in advance in the individual item description, in the box just above the Item Specifications and Sales Policies -- Brief. When differently priced options are given, the buyer can choose which shipping method to use (and pay the corresponding price). Otherwise, we ship via the shipper of our choice, either US Postal Service or UPS (we usually prefer UPS), depending on size and weight of the object. Shipping costs listed are maximum shipping costs. If you have the winning bids for multiple redsapphire auctions in the same week, total shipping costs are usually less than if you were to add up the shipping costs for each individual auction. In order to have reduced shipping costs, the items for which the bids are won need to meet the following criteria:
Shipping InsuranceAll items are shipped insured for the amount of the purchase cost (unless the Sales Policies in Brief for that item specifically states otherwise). This insurance protects against loss or damage in shipping. If an item is lost or damaged in shipment (which has occurred only three times in the past five years), then you need to contact us and we will file a claim with the shipper and work out replacement (if possible) or refund of purchase price.If the item was damaged in shipment (as visibly shown by outside damage to the packaging) then do not open the box or discard any shipping material; it may be necessary to show the damaged packaging to the shipper to file a claim. Again, it is rare that we actually have to file a claim, but it is nice to know that the purchase is insured if necessary. Special Shipping RequestsIf special handling options (such as extra insurance or faster shipping) are desired, please request a quote for the additional shipping charges. It is best that you request this quote prior to bidding. Do not request "free" special handling for your bid; such requests are not accepted, as they would be unfair to the other bidders.Types of special shipping might include:
Acceptable Forms of PaymentUnless otherwise stated, we ship within three business days of receipt of cleared payment. We accept payment via:
Additional privacy and security measures have been taken by banks recently to protect their customers' information from getting misappropriated. Unfortunately, these measures also add greatly to processing time and cost. Because of this, it is usually better for you to pay via a means different than personal check; USPS Postal Money Orders are strongly encouraged, and actually expedite shipment of your order. Sales Tax (Utah shipments only)This item is shipped from the state of Utah. Any item shipped to somewhere in the state of Utah is charged 6.25% Utah sales tax on the total amount (including shipping costs).Some purchasers (such as resellers and certain tax exempt organizations) have tax exempt certificates that allow them to purchase items without paying Utah state sales tax. If this applies to you, you need to let us know and provide us copies of the appropriate sales tax exemption information (if you do not know what this information is, then this probably does not apply to you) If you purchase an item and it is shipped to you outside of the state of Utah, you may be required to pay use or purchase taxes to your own state. This is between you and your state. We do not collect sales tax for items shipped to any state other than Utah. Auction Returns PolicyAll auction items are sold as-is, as described. That is why we try to include complete information (including weight and dimensions). Returns are rare, so please make sure that this item is for you before you even bid on it.We will consider returns in some cases (where there are extenuating circumstances) on a case-by-case basis. Requests for returns must be made within one week of receipt of the purchased item. If we do agree to accept a return, the item must be shipped back, insured, in the same condition as it was shipped to the buyer (if item was in a factory-sealed package, it must be returned unopened). Once the item has been received in the same condition we shipped out, a refund will be issued for the cost of the product (not including shipping, handling and insurance costs), minus a re-stocking fee of either 25% or $10, whichever is greater.
Examples where returns would be our fault, and thus penalty free:
Examples where returns are NOT likely:
Again, since returns are rare (our goal is to have a 100% accurate description / shipping rate, so that we never advertise or ship an incorrect item), it is important that the bidder consider the item, review the description and only bid on items they are willing to purchase at their bid price. Special NOTE: Computer Software PurchasesAs is generally the case in software purchases from any store selling retail software, opened software cannot be returned (software lost or damaged in shipment is, of course, still covered under the shipping insurance).Please read the product information (especially System Requirements) carefully when making your bid. The listing will almost always state what operating system for which it was designed. Often software written for an older operating system will work on the later version. For example, software written for Windows 3.1 "or higher" will usually work on Windows 95. However, in some cases, Windows 95 programs do not work in Windows 98 (it depends on the particular system, and varies from one user's machine to another). When you go to Windows ME, there is an even higher chance that Windows 95 programs will not work (some people will never even try to use a piece of Windows 95 software on Windows ME, while others will load and try everything). Unless otherwise stated, the software we sell is in the same "new" condition as it was when it came from the factory. So, whether you purchase it new from us at a great deal, or new from a retail store at a higher price, you are getting the same software. However, keep in mind that (in either case), the software is designed to work on the stated operating system or systems listed, and is not guaranteed to work on other ones.
This information appears to be a fairly standard policy among the retail software vendors we have talked to, so this is not some new or different policy. However, we wish to make sure that redsapphire customers know this information in advance so that there are no surprises. Bidder's / Seller's AgreementPurchasing at an auction is different than buying at a regular store. An auction usually involves an item that multiple buyers wish to buy, but the price is not set in advance. Each potential buyer bids on the item, hoping to be the winning bidder by bidding the highest amount, but also hoping to pay less than they are actually willing to spend. The winning bidder only becomes the winner by offering to pay more money than the other bidders.In brief, the seller wants to deal honestly and correctly define and sell an item at a good price. The buyer wants to deal honestly and buy the stated item at the stated price. What follows below are only some guidelines which sort of explain how such a transaction takes place. The seller agrees to:
If you have a question about an item or our policies, ask it before you bid.Ask a question by sending an e-mail to:
Good luck, and happy bidding.
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